STEPHANIE BRACKEEN

Denton, TX 76208

sndbrckn@gmail.com

www.writetoorder.com

 

 

Experienced writer, editor, and teacher, with over 20 years’ experience in developing and presenting courses in academic, corporate, and local government environments. Skilled with online and in person classes, class materials, and training manuals.  Successfully fosters positive relationships with students and helps them develop their skills.

EXPERIENCE

North Central Texas College

September 2005 to Present Adjunct Instructor

·        Develop and present instruction in English language and composition college courses

·        Develop and present dual credit classes at area high schools as well as online.

·        Develop and present online classes.

·        Quality Matters Certified-

Denton County Sheriff’s Office
January 31 2013 to March 10, 2017                         Public Information Officer

Responsible for all media relations

·        Website content management,

·        Press releases,

·        Newsletter,

·        Official photographs,

·        Event photography,

·        Social media -- Facebook, and twitter,

·        Grant writing and management.

Denton County Sheriff’s Office
March 18 2009 to January 31, 2013                        Inmate Education Coordinator

Built inmate education program for Denton County Jail

·        Developed GED program

·        Arranged for on-site GED testing for inmates

·        Managed education volunteers and developed volunteer training

·        Developed and presented Report Writing for official jail school training. 

Denton County Sheriff’s Office
March 23 2005 to March 18, 2009                        Detention Officer/Field Training Officer

·        Supervised inmates in detention facilities to ensure their safety and welfare

·        Transported inmates between jails, medical institutions, and schools

·        Certified Field Training Officer

 

 

Federal Emergency Management Agency

September 26 2004 to March 1, 2005 (Temporary Job) Human Services Specialist

Take registration and answer Helpline calls for Federal disaster aid applicants and recipients because of the storms in Florida and across the country.

 

S & S Books/Books & More
Dec. 2001 to March 2005

Took sole ownership of S & S Books.  Handled all merchandising, stock acquisition, customer service and management, accounting functions, web site design and maintenance.  Partnership interest sold in March 2005. 

Books & More

Jan. 2002 – March. 2005  Co-Owner

Managed day-to-day operations, management, marketing, stock, and ordering. 

Treasure Aisles Books/S & S Books

Jan. 1991 – Jan. 2001  Co-Owner

Managed day-to-day operations, management, marketing, stock, and ordering. 

 

Westwood Institute of Technology
October 2001 to Dec. 2001                        General Education Instructor

Taught courses in Computer Applications and English Composition.  Develop and present lesson plans, work with students to ensure their grasp of the subject material and to promote student retention progress.

eJobs, Inc

March 2000 to March 2001                        Technical/Customer Services Advisor/Intranet Developer

Conducted needs assessment to determine need for Extranet.  Developed Extranet; including page layout and design using PhotoShop, Illustrator, Live Motion, and MS FrontPage. Developed ASP pages using JavaScript.  Administered Extranet through User Manager and IIS. Built Customer Support Tracking Database, and designed Customer Support call reports. Developed and documented Customer Support Procedures and compiled procedures manual. Evaluated suggested links and researched new ones.  Worked with Product Development team to evaluate the application and develop requirements document. Responsible for providing Customer/Technical Support to all users of eJobs Staffing Management System™ including report definition for special reports, and system administration for all technology clients and users. Worked with Training Director on training program development and needs assessment. Developed training unit on effective writing for presentation in new hire training.

Associated Technical Services

May 1999 to March 2000                         Computer Repair Tech

Responsible for troubleshooting and repairing both hardware and software problems on Macintosh computers, and worked with other techs on needs assessment around client computer use.  Responsible for parts ordering and return of exchange parts, invoicing, dealing with clients.

Brackeen Resume – Page 2

The M/A/R/C Group, Dallas TX

Jan. 1995 – May 1999                        Supervisor/Team Coach /Training Manager/Coordinator

·        Progressively responsible for Supervision and all Training in a call center environment, including needs assessment, developing, scheduling and conducting training projects, training and certifying new trainers and ensuring that all training classes are conducted according to company standards. 

·        Developed training for all levels of the Telephone Center from Interviewer through Project Coordinator.

·        Developed additional technical writing projects as assigned, including manuals created by working with technical staff to translate technical expertise into useable training and operations manuals. 

·        Worked with clients and account staff during development and implementation of special project training. 

·        Worked with ACD call routing system.

Computer Skills

·        Office

·        Adobe Creative Suite

·        Sitecore CMS

·        HTML

 

Teaching programs

·        CANVAS

·        ANGEL

·        Blackboard

EDUCATION                       

University of North Texas

Master’s Degree May 1993

Literature with Secondary Emphasis in Technical Writing and ESL